Change of mind refunds will be processed as a Returns item first.
We appreciate that third party facilities like AfterPay and PayPal provide added flexibility for consumers, however, when processing a Refund, there are merchant transaction fees that are non-refundable. Merchant fees are fees charged to retailers by the relevant third-party provider such as AfterPay and Paypal when customers choose to use third-party services.
If you have elected to checkout with these providers and require a refund, please note that your refund will be the total cost of the returned product less the merchant fees applied to your return item. These merchant fees are fixed rates and are usually approximately 6% for AfterPay and 2.6% for PayPal^.
Please note that products will only be eligible for return if we are notified within 7 days of receiving your order and the products are returned to us in a re-sellable condition – meaning that the product is unworn, unwashed and in the same original packaging you received them in with the swing tags and any sticker labels still intact. This clause does not apply to products that do not meet a consumer guarantee to which you are entitled.
We are unable to process any refunds until your returned product is received and has been inspected by us. We will email you within 2 business days to notify you of the approval of your returns. Refunds to the original method of payment may take up to 5 business days following the Returns approval, depending on your payment facility.
^ correct as of 1 December 2019, however, as per AfterPay and PayPal terms and conditions, may be subject to change without notice. These rates will therefore be passed down to customers seeking a refund.