We want you and your child to be 100% happy with your SnowKids purchase.
If something isn’t quite right, we’re here to help make it right. Our products are carefully selected to keep kids warm, comfortable, and ready for the snow — but if you do need to arrange a return or exchange, you can start the process below. Please read our Returns/Exchanges/Refunds policy before initiating your return.
1
Submit request
Log into your customer account using the email address you provided at the checkout when you made your purchase.
2
Get approval
We'll review your request and send you a confirmation email.
3
Ship it back
Pack your items and send them back. Once received and inspected, your refund will be processed.