Shipping policy
Shipping
Please note: this policy forms part of our Terms of Service of sale of all items available for purchase on this website.
Regardless of where your package is being shipped to, we process and dispatch within 48 hours of receiving your order, except for public holidays and weekends. At these times, your order will be processed and dispatched on the following business day.
If there are any unforeseen circumstances and the orders cannot be dispatched within 48 hours, you will be contacted via email with more information.
SnowKids chooses to ship all orders over A$200 with tracking and 'signature on delivery' to ensure that our packages get to where they need to go. If you are concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible so we may investigate.
Please note that the estimated delivery times provided below are a guide only and can change depending on the time of the year, holiday periods, weekends, severe weather and deliveries to rural areas - we thank you for your patience!
Australia Wide Delivery – Free standard delivery over A$100
International NZ Delivery - Free standard delivery over A$250
International Delivery to Rest of the World
Delivery address
We can only ship to a physical address, not a PO Box.
Please provide the correct delivery address for your order as SnowKids is not responsible for any packages lost due to incorrect recipient address and will not be able to reimburse for the lost package and its contents. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.
If no one will be available to receive delivery of your package during business hours, a notification will be left at the delivery address with further details on how to collect your package.
Risk and Missing Deliveries
Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery, unless you’ve given authority to leave unattended. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.
If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit. See also our Returns Policy.
While we are able to investigate a lost or missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. SnowKids seeks to minimise the incidences of lost or missing deliveries by having all our packages trackable and requiring a signature on delivery. Please contact us as soon as possible if you believe your package is missing so we can assist by lodging an enquiry for you with the delivery service. We would also require that you contact the relevant delivery service to investigate too.
Tracking Your Delivery
Once your order has been processed and dispatched, you will receive a notification email with a tracking number that you may use to track the progress of your order. Signature on delivery is also included in our shipping.
If you believe your order has been delayed or you have not received your tracking details within 48 hours of having placed your order, please contact us at hello@snowkids.com.au and we will lodge an enquiry for you.
Australia Wide Delivery – Free standard delivery over A$150+
Delivery Costs:
- Flat fee of A$15 for all orders under A$150
- Australia wide free Standard delivery for all orders over A$150
- Australia wide Express delivery is available for A$15.00 (Orders A$150+) at check out and A$25.00 (Orders under A$150)
Estimated Express delivery time frame:
- 1 - 3 business days within Australia Post Express delivery areas.
Estimated Standard delivery time frame:
- All Australian cities except W.A. – 1 - 5 business days
- W.A. and regional areas – 5 - 12 business days
** These estimated delivery times are a guide only. You may use your tracking details to track the progress of your delivery.
International NZ Orders - Free Standard Shipping over A$250+
We utilise a variety of different carriers to fulfil our NZ deliveries such as Australia Post, UPS and DHL. Occasionally this may involve third party carriers in NZ. Therefore our shipping time frames are an estimated guide only. You will receive tracking details upon shipping confirmation which you can use to track your delivery.
Standard international shipping
- A$35 flat rate shipping for orders under A$250
- Free shipping for orders A$250+
Delivery time frame:
- 6-27 business days depending on your location.
Express international shipping
- Available at checkout +A$55.00
Delivery time frame:
5 - 10 business days *** Due to Covid-19 related postal and delivery challenges, we are not able to guarantee Express Shipping delivery time frames***
International Delivery to Rest of the World
SnowKids is unable to offer delivery to other international destinations at this time, but drop us an email at hello@snowkids.com.au if you feel this should change.
Incomplete Orders
In the rare event that the product you have ordered is sold out or unavailable on the same day of your purchase, a member of the SnowKids team will be in touch within 24 hours to offer a similar product to the same original value of your purchased unavailable product or to process a refund on your behalf.
Your order will be dispatched as per our usual standard processing time frame of 48 hours from receiving your order.